General FAQ for Passion Éducanine

Are the products made in Quebec?
We prioritize quality products from Quebec and Canadian companies whenever
possible.

What is the delivery time?
Orders are generally prepared within 1 to 3 business days. Delivery times then
vary depending on your region.

Can I pick up my order on site?
Yes! Pick-up is available directly at Passion Éducanine at 1135 chemin de la
Montagne, Gatineau. You will receive an email when your order is ready for pick-up.

What payment methods do you accept?
We accept major credit cards and other payment methods offered at checkout.

Can I return a product?
If a product is defective or was damaged during shipping, please contact us
promptly so we can find a solution.

Is delivery free?
Yes! We offer free delivery anywhere in Quebec for any order of $175 or more
(before taxes, after applicable discounts). For orders under $175, delivery
fees are calculated automatically at checkout based on your address. Tip: Group
your purchases (Zen Bag, Smack food, training system, and other products) to
take advantage of free delivery!